Training Purchase Expiration

Unless otherwise stated in your sales contract, all Archer training purchases expire 12 months from the purchase date. We strongly encourage learners to use purchased training as early as possible.

Training Credits also expire after 12 months. If you are approaching the end of your usage window and still have credits remaining, consider the options below.

Options for Using Credits Before Expiration

1. Enroll in On‑Demand Training

On‑demand enrollments start a new 12‑month access period for that course.

Example: If credits were purchased in January and you still have 4,000 credits in December, enrolling a learner in an on‑demand course will give that learner 12 months of access from the enrollment date.

2. Enroll in a Later Virtual Instructor‑Led Class

Credits may be used as long as the student is enrolled before the expiration date. Please note: Once enrolled in a future class, the date is locked. Rescheduling is not permitted after credits have expired.

Payment Options

Credit Card

Archer Academy accepts major credit cards (Visa, MasterCard, American Express, etc.). A confirmation email is sent once payment is processed.

Training Credits

If registering using Training Credits, please Contact Us with:

• Your Purchase/Sales Order Number (if available)
• The class name, date, and location

We will complete the registration and deduct the appropriate credits from your organization’s balance.

To purchase Training Credits, contact your account manager for a quote. If you are unsure who your account manager is, please Contact Us for assistance.

On‑Demand Subscriptions

An On‑Demand Subscription provides access to a variety of self‑paced courses at a discounted rate.

• Subscriptions are valid for 1 year from activation (expiration occurs 1 year after the initial purchase date).
• For more details, see Subscription Information.

Cancellation Policy

Customer‑Initiated Changes or Cancellations

• All changes must be submitted in writing via email.
• Rescheduling requests must be received at least 10 business days before the course start date.
• Requests received fewer than 10 business days before the start date will incur full tuition charges.
• These rules apply to both in‑person and virtual instructor‑led courses.
• Once activated, on‑demand courses cannot be substituted, as activation counts as delivery.

Archer Academy‑Initiated Cancellations

Archer Academy may reschedule or cancel a course due to low enrollment or other circumstances.

• Learners will be notified via email at least 10 business days before the scheduled start date.
• You may choose to reschedule or receive full credit.
• Archer Academy is not responsible for non‑refundable travel costs.

Refunds

Self‑Paced Courses

• No refunds
• A 100% late charge applies if dropped after purchase (Applies to all payment methods)

Instructor‑Led & Virtual Courses

Payment by Credit Card

• Full refund if requested 15+ days before the course start date
• No refund within 14 days of the start date (100% late charge applies)

Payment by Training Credits

• Full credit refund back to your organization’s balance if requested 15+ days before the course start date
• No refund within 14 days of the start date (100% late charge applies) For assistance, please Contact Us.

Subscriptions

• Full refund (self‑service) within 1 day of purchase
• No cancellations after the first day
• Subscription transfers may be allowed depending on usage status; see the Subscription Details Page for more information.