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Troubleshooting Archer Errors and Performance Issues

Megan Olvera
Updated

Course Overview

Gain the skills needed to diagnose and resolve Archer errors, analyze system logs, and troubleshoot performance issues in on-premises Archer environments. This complimentary course provides practical guidance on using Archer and Microsoft tools to identify root causes, evaluate system health, and optimize performance.

Archer on-premises deployments can occasionally encounter errors or performance challenges related to application configuration, infrastructure, or system resources. In this course, you'll learn how to access, read, and interpret Archer error logs, determine whether Archer services are contributing to issues, and leverage troubleshooting tools such as Event Viewer, Job Engine Manager, Task Manager, and Microsoft SQL.

You'll also explore common performance issue types, environment sizing considerations, and key areas of Archer that may require optimization.

Audience

Archer Administrators responsible for managing on-premises Archer deployments.

Course Details

Cost Free
Delivery Type On-Demand Learning
Duration 6 Hours

Prerequisites

Students should complete the following courses before enrolling:

Learning Objectives

By the end of this course, participants will be able to:

  • Understand Archer service types and their functions
  • Differentiate between Archer log files and services
  • Diagnose and troubleshoot Archer errors
  • Use Archer Configuration Reports (ACR) for troubleshooting and analysis
  • Utilize Archer front-end reports during investigations
  • Identify and classify different types of performance issues
  • Understand how environment sizing impacts performance
  • Work with Archer backend components during troubleshooting
  • Recognize common configuration inefficiencies that can affect system performance

Course Outline

Section I: Archer Services, Logs, and Reports

  • Introduction to Archer Services and Logs
  • Archer Services
  • Archer Logs
  • Archer Configuration Reports (ACR)

Section II: Performance Issues

  • Introduction to Performance Issues
  • Performance Issue Types

Section III: Troubleshooting General Performance Issues

  • General Performance Issues
  • Environment Sizing
  • Database Disk Space
  • Database Tables
  • Database Settings Configuration
  • Archer Audit Logging
  • Windows Tools

Section IV: Troubleshooting Performance Issues Within Features and Functionalities

  • Feature-Related Performance Issues
  • The Job Engine Manager
  • Network Trace
  • Database Traces
  • Calculation Considerations
  • Archer Reports

How to Register

Clients & Partners

  1. Visit https://id.archerirm.cloud
  2. Sign in to your account.
  3. Select Archer Academy to access the learning portal.
  4. Search the training catalog for this course and add it to your learning dashboard.

Employees

  1. Sign in through the OneLogin portal.
  2. Launch Archer Academy.
  3. Browse or search the training catalog for this course and add it to your learning dashboard.

New to Archer Training?

Need an account before you can register? Access the Account Setup Instructions to get started and gain access to Archer Academy and its training resources.

 

 

Overview:

This complimentary course provides an overview of how to access, read, and understand Archer error logs when they happen, as well as understand if Archer services have anything to do with the errors. The course goes over some troubleshooting tools that can assist you such as the Event Viewer, Job Engine Manager, Task Manager, and Microsoft SQL. Occasionally, Archer on-premises deployments may experience performance issues related to their own instance of Archer or their underlying infrastructure. This course covers key points for troubleshooting these kinds of issues.

Audience:

Archer Administrators with on-premises deployments

Delivery Type:

On-Demand Learning

Duration:

6 hours

Prerequisite Knowledge / Skills:

Students should have completed the following courses prior to taking this training:

Course Objectives:

Upon successful completion of this course, participants should be able to:

  • Understand the different service types
  • Distinguish the difference between Log files and services
  • Work with Archer errors
  • Use the Archer Configuration Reports (ACR) for troubleshooting
  • Work with Archer's front-end reports
  • Identify the difference between performance issue types
  • Identify the type of performance issues
  • Distinguish the differences between environment sizes
  • Work with the backend components of Archer
  • Recognize key areas that might be inefficiently configured

Course Outline:

Section I: Archer Services, logs and reports

  • Introduction to Archer Services and Logs
  • Archer Services
  • Archer Logs
  • Archer Configuration Reports (ACR)

Section II: Performance Issues

  • Introduction to Performance Issues
  • Performance Issues Types

Section III: Troubleshooting General Performance Issues

  • General Performance Issues
  • Environment Sizing
  • Database Disk Space
  • Database Tables
  • Database Settings Configuration
  • Archer Audit Logging
  • Windows Tools

Section IV: Troubleshooting Performance issues within Features and Functionalities

  • Feature-Related Performance Issues
  • The Job Engine Manager
  • Network Trace
  • Database Traces
  • Calculations Considerations
  • Archer Reports

To Register:

  1. Clients & Partners: Go to https://id.archerirm.cloud and log in. (Employees: Visit your OneLogin page.)
  2. Click the Archer Academy button to access our portal and search the Store for training of interest.

New to Archer Training? Click for account setup instructions

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