Troubleshooting Archer Errors and Performance Issues

Overview:

This complimentary course provides an overview of how to access, read, and understand Archer error logs when they happen, as well as understand if Archer services have anything to do with the errors. The course goes over some troubleshooting tools that can assist you such as the Event Viewer, Job Engine Manager, Task Manager, and Microsoft SQL. Occasionally, Archer on-premises deployments may experience performance issues related to their own instance of Archer or their underlying infrastructure. This course covers key points for troubleshooting these kinds of issues.

Audience:

Archer Administrators with on-premises deployments

Delivery Type:

On-Demand Learning

Duration:

6 hours

Prerequisite Knowledge / Skills:

Students should have completed the following courses prior to taking this training:

• Archer Admin Essentials
• Archer Installation and Upgrade

Course Objectives:

Upon successful completion of this course, participants should be able to:

• Understand the different service types
• Distinguish the difference between Log files and services
• Work with Archer errors
• Use the Archer Configuration Reports (ACR) for troubleshooting
• Work with Archer's front-end reports
• Identify the difference between performance issue types
• Identify the type of performance issues
• Distinguish the differences between environment sizes
• Work with the backend components of Archer
• Recognize key areas that might be inefficiently configured

Course Outline:

Section I: Archer Services, logs and reports

• Introduction to Archer Services and Logs
• Archer Services
• Archer Logs
• Archer Configuration Reports (ACR)

Section II: Performance Issues

• Introduction to Performance Issues
• Performance Issues Types

Section III: Troubleshooting General Performance Issues

• General Performance Issues
• Environment Sizing
• Database Disk Space
• Database Tables
• Database Settings Configuration
• Archer Audit Logging
• Windows Tools

Section IV: Troubleshooting Performance issues within Features and Functionalities

• Feature-Related Performance Issues
• The Job Engine Manager
• Network Trace
• Database Traces
• Calculations Considerations
• Archer Reports

To Register:

1. Clients & Partners: Go to https://id.archerirm.cloud and log in. (Employees: Visit your OneLogin page.)
2. Click the Archer Academy button to access our portal and search the Store for training of interest.

New to Archer Training? Click for account setup instructions