[Resolved ] Incident Notification - US SaaS Non-Production Performance

Incident Summary

On November 9, 2026, internal monitoring detected performance issues affecting the US SaaS Non-Production environment. Shortly after the initial alerts, we began receiving client reports confirming service degradation.

Incident Timeline:

• Incident Start: 11:24 AM Central (Internal monitoring alert triggered)
• First Client Reports: 11:30 AM Central
• Issue Resolved: 11:51 AM Central
• Current Status: Resolved

All services within the US SaaS Non-Production environment have been fully restored and are operating normally.

The incident timeline is preliminary and subject to refinement as we continue reviewing system logs, monitoring data, and client reports.

Root Cause

The root cause remains under investigation. We are actively collaborating with our vendor to identify the underlying cause of the disruption and understand the contributing factors.

Corrective and Preventative Actions

We continue to closely monitor the affected systems to verify service stability and detect any recurrence of the issue.

In parallel, we are working with our vendor to complete a comprehensive root cause analysis. Findings from this investigation will help determine appropriate corrective actions and identify opportunities to strengthen system reliability and reduce the likelihood of similar incidents in the future.

We will provide additional updates if meaningful findings become available.