Follow-Up Support Case Creation Not Working

Daniel Müller

August 26, 2026 15:00 Edited

Hello Community,

I would like to check whether anyone else has experienced issues with the Follow-Up Case functionality.

One of my support cases was recently closed while I was out of office. Using the support portal, I created a follow-up case referencing the original case. 

However, the functionality does not appear to be working as expected.

After creating the follow-up case, I received an email stating that I am unable to reply to a closed case. In addition, the follow-up case appears as solved in my Requests overview.

Has anyone experienced similar issues with follow-up case creation?

Any guidance would be appreciated.

Kind regards,
Daniel Müller

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  Daniel Müller

  August 26, 2026 14:58

  Additionally, I attempted to attach a screenshot showing the issue, but the Community portal displays the following error message:
  Upload failedFailed to fetch

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