Update: Support Case Changes

Hello Archer Community,

We’d like to share an important update regarding the transition to our new platform.

Support Request Submission:  Clients may have experienced a problem with opening a Support request on the new Community. 

Resolution:  Our team has addressed the issue, and access has been restored for affected users.

IMPORTANT:  As part of our transition from Salesforce to Zendesk, all Support cases were migrated to the new system. During this process, case numbers were converted to new ticket numbers.  

An email was delivered immediately post migration, to client contacts for open tickets, describing the transition (including the original Salesforce case number and the new Zendesk ticket number).  Additionally, info. was provided to ensure email communication between the client and the Support Engineer continue without disruption.

Need Help?:  If you’re unable to submit a Support request or have questions about your existing (open or closed), please contact us at: community.support@archerirm.com