Understanding Your Stakeholders with Archer Complaints Tracking

In business, you can’t make everyone happy all the time. As more and more business complaints are reported, it can be tempting to file them to address for later. However, as a compliance or ethics manager, you recognize both the benefits and impacts of complaints. Complaints can provide valuable insights into stakeholder perceptions, but even a small complaint going unmanaged can lead to big problems later. Depending on your organization, not only can improperly managed complaints lead to a loss in reputation with employees and customers, they can also result in financial penalties. Certain regulators have specific requirements that must be followed when dealing with complaints such as: how whistle blowers are supported, how long it takes to investigate complaints, how information needs to be reported, and more.

The Archer Complaints Tracking app-pack provides you with an out-of-the-box way to track complaints and their potential impacts to make sure you are ready for your organization’s next compliance audit. Archer Complaints Tracking enables you to:

• Document complaints internal and external to the organization
• Submit new complaints with Archer Engage
• Investigate a complaint to determine potential impacts to the organization
• Document findings and determine a course of action for resolution
• Monitor and report complaint resolution and satisfaction for regulatory requirements
• Support whistle blower capabilities with Archer Speak Up

Archer Complaints Tracking provides: 

• A consistent and repeatable process for tracking, managing, and responding to complaints
• Minimizes customer and employee dissatisfaction regarding the handling of complaints
• Compliance with corporate obligations and regulatory requirements around complaint management policy and procedures

Interested in learning more about the Archer Complaints Tracking app-pack? Join us for a Free Friday Tech Huddle on August 19, 2022, for an overview and live demo. Free Friday Tech Huddles are only available to Archer customers and pre-registration is required. If you are not yet a customer but you are interested in learning more, please contact your local representative or authorized reseller — or visit us at https://www.ArcherIRM.com