New location for Archer Working Groups and Updates for Archer Environment Statuses

Archer Working Group Updates

Many of you have faced challenges finding, joining and then being active in the Archer Working Group group hub. The community team has been working to simplify this process so that any registered customer, partner or employee can view related working group content and participate in the events and discussions.  

As of today, the Archer Working Group can now be found in the same location on the Archer Community (within News, Events & Groups). The existing content from the previous "Group Hub" has been moved into the new category and can be viewed by registered Archer Community users that have customer, partner or employee permissions. Unfortunately, we were not able to move the completed “Events” information, but upcoming working group Events can be accessed from the new location.

If you are an existing customer or partner and are not seeing this content, please send an email to community.support@archerirm.com and we would be happy to update your user account information so that you are able to participate in the Archer Working Groups.

We hope this move will help you and your risk colleagues continue to provide valuable feedback to the Archer Product team. And speaking of that, we have several upcoming Working Groups to gather your feedback (please note you must be logged in as an Archer customer to see the meeting details):

• February 22/23, 2023: 
  • Archer IoT Project Readiness Working Group (for the Americas and EMEA time zones)
  • Archer IoT Project Readiness Working Group (for the APJ time zones)
• February 28/29, 2023:
  • Release Information Working Group Session 1 (for the Americas and EMEA time zones)
  • Release Information Working Group Session 1 (for the APJ time zones)
• March 1/2, 2023: 
  • Archer IIC-Aligned IoT Security Maturity Assessment Working Group (for the Americas and EMEA time zones)
  • Archer IIC-Aligned IoT Security Maturity Assessment Working Group (for the APJ time zones)
• March 7/8, 2023:
  • Release Information Working Group Session 2 (for the Americas and EMEA time zones)
  • Release Information Working Group Session 2 (for the APJ time zones)

Archer Cloud Status

We have found that support cases are often created by SaaS customers during maintenance windows. Thus, the Archer Community team has also added an Archer Environment Statuses box to the Self-Troubleshooting Service page.

This box provides links to Archer Cloud Status to provide information as to whether there are any known system performance issues that have already been reported as well as the Archer Service Advisories to help you know if there is scheduled or emergency maintenance that is underway. 

Be sure to register and join us for the previously Release Information working groups to help Archer improve your experience learning about the latest upgrades and enhancements for the Archer product lines.