Archer Documentation Request Tracking App-Pack – Archer Community

Automate and streamline documentation requests
by Archer Technologies, LLC

Overview

The Archer Documentation Request Tracking app-pack provides an automated governance process for capturing and approving requests for documentation. Internal teams can request official documentation or legal review for internal teams, customers, or vendors. The app-pack captures requestor contact information and request priority, and documents the impacted business units, process, applications, products, and services. Upon request approval, the documentation is shared by the approver or a subject matter expert. Finally, the app-pack helps the organization measure and manage expected delivery and service level agreement timeframes.

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Benefits

Maintain a comprehensive audit trail that documents every request, showcasing who has requested specific documentation, enhancing transparency and accountability.
Establish and meet service level agreements (SLAs) for documentation responses, ensuring timely and reliable delivery of required information.
Simplify the communication process for documentation justification and status, reducing the complexity of managing requests and enhancing collaboration.
Keep affected users informed and updated when documentation is revised or new information becomes available, facilitating better communication and compliance.
Simplify the process of requesting information security, compliance, human resources, or legal attestations.

Key Features

Enable internal teams to request official documentation or legal reviews for internal teams, customers and vendors
Document the business unit or product and service that is impacted and the business priority
Manage and track requests based on established SLA timelines
Leverage an approval process for sharing confidential documentation
Store approved documentation in a centralized repository
Upon request approval, share approved documentation
Receive notifications when documentation is updated
Utilize Engage to request documentation externally

System & Licensing Information

Additional licensing and fees are required by Archer for this offering. For more information or to purchase this offering, contact your Archer Sales Representative.

Please Note: Certain offerings may have prerequisites and licensing requirements. Please refer to the Archer Help Center documentation for system requirements, licensing details, and supported Archer platforms and environments.

How to obtain this offering?

Contact your Archer Sales Representative to purchase the offering.

To download the installation package for the offering, please log in to access the download link.

Resources

Support

For technical support questions regarding Archer Exchange offerings, please open an Archer support case.

About Archer Exchange

Leverage the Archer Exchange to expand the use of Archer solutions into new business processes and address specific industry, geographic, regulatory, or technical requirements. To learn more or to see what other offerings are available, visit the Archer Exchange page on the Archer Community.