Archer Complaints Tracking App-Pack – Archer Community

Capture complaint details for remediation and reporting
by Archer Technologies, LLC

Overview

The Archer Complaints Tracking offering helps organizations address OCC and OSFI requirements by tracking and monitoring complaints to ensure they are handled appropriately. It helps to ensure compliance against regulatory requirements and organizational policies and procedures through reporting complaints and issues that have not been addressed. With the Archer Complaints Tracking app-pack, organizations can identify when complaints impact the organization and mitigate them to resolve the issues at hand.

Benefits

Consistent and repeatable process for tracking and managing complaints
Minimize customer and employee dissatisfaction in regards to handling complaints
Compliance with corporate obligations and regulatory requirements around complaint management policy and procedures

Key Features

Document complaints internal and external to the organization
Conduct an investigation to determine impacts to the organization
Document findings and determine a course of action for resolution
Monitor and report complaint resolution and satisfaction for regulatory requirements
Support whistle blower capabilities with Archer Speak Up

System & Licensing Information

Additional licensing and fees are required by Archer for this offering. For more information or to purchase this offering, contact your Archer Sales Representative.

Please Note: Certain offerings may have prerequisites and licensing requirements. Please refer to the Archer Help Center documentation for system requirements, licensing details, and supported Archer platforms and environments.

How to obtain this offering?

Contact your Archer Sales Representative to purchase the offering.

To download the installation package for the offering, please log in to access the download link.

Resources

Documentation

Support

For technical support questions regarding Archer Exchange offerings, please open an Archer support case.

About Archer Exchange

Leverage the Archer Exchange to expand the use of Archer solutions into new business processes and address specific industry, geographic, regulatory, or technical requirements. To learn more or to see what other offerings are available, visit the Archer Exchange page on the Archer Community.