Archer Internal Dispute Resolution Accelerator – Archer Community

Comply with ASIC RG 271
by Archer Technologies, LLC

Overview

The Archer Internal Dispute Resolution accelerator assists organizations in meeting the requirements of Australian Securities and Investments Commission Regulatory Guide 271 (ASIC RG 271) to manage their internal dispute resolution process for resolving complaints.

Benefits

Helps financial firms meet regulatory requirements, minimizing the risk of penalties and safeguarding their reputation.
Implementing processes in line with ASIC RG 271 demonstrates financial firms' commitment to fair customer treatment, fostering trust and satisfaction for increased loyalty.
Establish efficient mechanisms, leading to faster complaint resolution and decreased operational disruptions and costs.
Mitigate disputes, regulatory risks, and reputational damage, fostering proactive risk management for navigating financial services challenges.

Key Features

Offers transparency regarding acknowledgment and response times for internal dispute resolution, in accordance with ASIC's standards
Monitors essential internal dispute resolution details for the organization
Tracks response and remediation actions to address the complaint
Facilitates reporting as needed to ASIC and AFCA through the Archer Australian Regulatory Correspondence App-Pack

System & Licensing Information

Please Note: Certain offerings may have prerequisites and licensing requirements. Please refer to the Archer Help Center documentation for system requirements, licensing details, and supported Archer platforms and environments.

How to obtain this offering?

No purchase is required to use this offering.

To download the installation package for the offering, please log in to access the download link.

Resources

Documentation

Support

For technical support questions regarding Archer Exchange offerings, please open an Archer support case.

About Archer Exchange

Leverage the Archer Exchange to expand the use of Archer solutions into new business processes and address specific industry, geographic, regulatory, or technical requirements. To learn more or to see what other offerings are available, visit the Archer Exchange page on the Archer Community.